Terms and Conditions gem888 — Complete Platform Usage Guide

Welcome to gem888, an online casino platform operating under a recognized gaming license. This Terms and Conditions document ("Terms") governs the relationship between gem888 ("Company", "we") and each individual ("Member", "you") who registers and uses our platform at https://gem888.bid.

By registering an account, accessing the website, downloading the mobile app, or using any part of the gem888 service, you are automatically considered to have read, understood, and agreed to be bound by all terms contained in this document, including our Privacy Policy and Responsible Gaming Policy, which form part of these Terms.

If you do not agree with any part of these terms, you are requested not to use gem888's services. Acceptance of these terms is an absolute condition for use of the platform.

To be eligible to register and use gem888's services, you must meet all of the following requirements at all times:

• At least 18 years old at the time of registration and throughout the period of platform use.
• Register under your own name and not on behalf of a third party.
• Not holding an active account or any previously suspended/terminated account at gem888.
• Not subject to any legal prohibition in your jurisdiction that prevents you from participating in online gambling.
• Not currently bankrupt or undergoing any bankruptcy proceedings.
• Not enrolled in any self-exclusion programme applicable in your country.

Gem888 reserves the right to request documentary proof to verify any of the above eligibility requirements at any time. Failure to comply with eligibility requirements may result in account termination and forfeiture of any balance associated with the breach.

Each member is only permitted to hold one (1) account only at gem888. Multiple account registrations by the same individual — whether using different names, emails, phone numbers, IP addresses, or devices — are strictly prohibited and considered fraudulent.

During registration, you are required to provide accurate, current, and complete information including your full name, date of birth, email address, phone number, and password. You are responsible for keeping this information up to date.

Identity Verification (KYC) is required before any withdrawal is processed. Documents that may be requested include:

• Valid Malaysian Identity Card (MyKad) or passport.
• Recent bank statement or utility bill as proof of address (not older than 3 months).
• Proof of ownership of the payment method used for the deposit.

Gem888 reserves the right to request additional documents as required for compliance purposes. The KYC process is typically completed within 24–48 business hours once all required documents have been received. You are responsible for keeping your login credentials secure and must not share your account with anyone.

Gem888 supports a wide range of local Malaysian payment methods including DuitNow, FPX, Touch 'n Go eWallet, GrabPay, and Boost. All transactions are conducted in Malaysian Ringgit (MYR) with no foreign currency conversion.

Deposit Terms:

• Minimum deposit: RM10 for most payment methods.
• Deposit funds are credited to your account within seconds of bank confirmation.
• All deposits must be made from a payment method registered in your own name.
• Gem888 is not responsible for any delays caused by banks or payment providers.

Withdrawal Terms:

• Minimum withdrawal: RM30 for most payment methods.
• Withdrawals may only be made to a bank account or e-wallet registered in the member's own name.
• Accounts that have completed KYC verification will have withdrawals processed within 1 hour on business days.
• Withdrawals involving bonuses are subject to rollover requirements that must be met first.
• Gem888 reserves the right to conduct additional checks on withdrawals that exceed certain limits for anti-money laundering purposes.

Gem888 offers a variety of bonuses and promotions for both new and existing members. Each bonus offer comes with specific terms and wagering (rollover) requirements that must be fulfilled before any bonus funds or related wins can be withdrawn.

General Bonus Principles:

• Bonuses may only be claimed once per promotion unless otherwise stated.
• Gem888 reserves the right to cancel or modify the terms of any promotion without prior notice.
• Bonuses cannot be transferred to another member or converted directly to cash without first meeting the rollover requirements.
• Using multiple accounts to claim the same bonus is prohibited and the accounts in question will be suspended.
• Gem888's standard rollover requirement ranges from 5x to 30x depending on the bonus type — full details are listed on each promotion page.

Welcome Bonus: The welcome bonus is available to new members making their first deposit only. Members who have previously held an account with gem888 or who register using the same details as an existing account are not eligible for this bonus.

All games available on the gem888 platform — including slots, Live Casino, Fish Shooting Games, bingo, and table games — operate using a Random Number Generator (RNG) system independently verified by internationally recognized certification bodies. This ensures every game outcome is random, fair, and tamper-proof.

• Settled game results are final and may not be disputed unless there is verifiable evidence of a proven technical failure.
• In the event of a technical failure during a game, gem888 reserves the right to void the round in question and return the wagered amount to the member's account.
• Wagers placed during an internet connection disruption on the member's end are entirely the member's responsibility — gem888 is not liable for any losses resulting from user connectivity issues.
• Any attempt to use unauthorized software, bots, automated scripts, or other methods to gain an unfair advantage in games is strictly prohibited.
• Minimum and maximum betting limits for each game are displayed within the respective game interface and are subject to change based on platform requirements.

Use of the gem888 platform is subject to a strict code of conduct. The following actions are strictly prohibited and may result in immediate account termination:

• Registering or using more than one account.
• Providing false, inaccurate, or misleading information during registration or the KYC process.
• Using another person's account or allowing others to use your account.
• Using automation software, bots, scrapers, or any third-party tools not authorized by gem888.
• Conducting any form of money laundering through the gem888 platform.
• Colluding with other players to manipulate game outcomes or exploit promotions.
• Carrying out cyberattacks, hacking attempts, or any activity that could compromise the integrity of the platform.
• Posting threatening, offensive, or inappropriate content in the platform's chat or communication channels.

Gem888 reserves the right to pursue legal action against individuals proven to have engaged in fraudulent or criminal activity through our platform.

Termination by Member: You may close your gem888 account at any time by contacting our customer support team. Any real money balance remaining in your account (after deducting any bonus funds that have not met the rollover requirements) will be returned to you via your original payment method within 3–5 business days.

Termination by gem888: gem888 reserves the right to suspend or terminate any member's account without prior notice if:

• There is evidence of a breach of any term within this document.
• Account suspected of involvement in fraudulent activity or money laundering.
• Registration details found to be false or misleading.
• Member found to have registered multiple accounts.
• Legal requirements or instructions from authorities necessitate account termination.

In cases of termination due to a breach of terms, gem888 reserves the right to withhold any account balance pending the outcome of an investigation. If the breach is confirmed, the balance in question may be fully forfeited.

The gem888 platform is provided "as is" and to the extent permitted by applicable law. gem888 makes no warranties, express or implied, regarding the continued availability, accuracy, or suitability of the platform for any particular purpose.

• Gem888 is not liable for any indirect, incidental, or consequential losses arising from the use of the platform.
• Gem888 is not liable for any delays or failures caused by circumstances beyond our control, including internet disruptions, payment provider issues, or natural disasters.
• The maximum total liability of gem888 to any member shall not exceed the net deposit amount made by that member in the 12 months preceding the claim.

You acknowledge that gambling involves financial risk and that you are solely responsible for your own wagering decisions.

Gem888 is committed to a healthy and responsible gaming culture. We provide a range of self-control tools accessible directly through your account settings, including daily deposit limits, loss limits, session limits, mandatory cooling-off periods, and full self-exclusion.

If you or someone you know is showing signs of problem gambling — such as playing beyond their means, borrowing money to gamble, or neglecting daily responsibilities — we strongly encourage you to:

• Using gem888's self-exclusion tool available in your account settings.
• Contacting the gem888 support team for assistance and referrals.
• Seeking professional support from a registered problem gambling assistance organization.

More information about responsible gaming tools and resources is available on the page Responsible Gaming us.

All content on the gem888 platform — including logos, brand names, interface designs, graphics, text, software code, and domain names — is the exclusive property of gem888 or its respective licensors, and is protected by applicable intellectual property laws.

• You are not permitted to copy, distribute, modify, or republish any platform content without written consent from gem888.
• The gem888 brand name and logo may not be used for commercial or promotional purposes without prior authorization.
• Third-party game providers retain copyright over their own games displayed on the gem888 platform.

Gem888 reserves the right to amend, update, or replace any part of these terms at any time at our sole discretion. Significant amendments will be communicated to members via:

• Email to the address registered to your account.
• In-platform notification upon login.
• Updates to this Terms and Conditions page with a new effective date.

Continued use of the gem888 platform after the effective date of any amendment constitutes acceptance of the updated terms. If you do not agree with the changes, you should discontinue use of the platform and close your account.

This document is governed by and interpreted in accordance with applicable law. Any disputes shall be resolved through mutually agreed arbitration before any legal action is taken.